RetailGiant's Seasonal Staff Scaling Solution

The Challenge

RetailGiant needed to onboard over 5,000 seasonal employees each holiday season across 200+ locations. Their previous process required in-person training sessions that were inconsistent across locations and extremely resource-intensive. Many seasonal hires would quit within the first week due to inadequate preparation.

Our Solution

RetailGiant deployed Chimpanion to create a standardized yet location-specific onboarding experience that could be completed primarily through mobile devices. They integrated product knowledge, POS training, and company policies into personalized learning paths that new hires could complete at their own pace.

Results

• Reduced training costs by $1.2 million per holiday season
• Decreased first-week turnover from 24% to 8%
• Improved customer satisfaction scores during holiday season by 22%
• Enabled 70% faster deployment of seasonal staff